MSR 2012 Service Award Recipients

Partners Excellence Award:

• High level collaboration / support on mutual business initiatives
• Focus in the areas of industry relations, promotions and/or education
• Demonstrates innovation and leadership
• Committed to partnerships with a positive impact to all stakeholders

...and the Award goes to:

Paul Rotunno
Director of Sales & Marketing
The Westin Gaslamp Quarter, San Diego, CA

Leilani Smith
Account Director
Starwood Hotels & Resorts

Michael Kofsky
Director of Sales
Manchester Grand Hyatt, San Diego, CA

Lisa Murphy
Director, Worldwide Accounts
Hyatt Hotels & Resorts

WOW Service Award

• Pro-active in RFP/proposal process
• Interface on MSR/customer site inspections
• Post site feedback/additional needs
• Involvement in contracting process/follow-up
• Assist with problem solving/dispute resolution
• On-going hotel updates/renovations/brands

...and the Award goes to:

Shahab Abbas
Director, Global Accounts
Fairmont Hotels & Resorts