Professional Meeting Services
Our Professional Meeting Support Services are directed by Jennifer W. Brown, CMP, SMMC, President at MSR and former Director of Meeting Services For PriceWaterhouseCoopers for15 years. Our total team focus is on innovative, high impact solutions that meet each customer's specific needs, with measurable ROI.
Full Service Meeting & Event Planning
The MSR strategic meeting management team will serve as an extension of your department. This starts with a detailed meeting & event review and needs assessment process, so we understand overall goals & objectives, attendee demographics / expected learner outcomes, budgets, event history and key components that will assure success.
- Custom Event Proposals
- Dedicated Meeting Manager
- Effectively Managed Budgets
- Collaborate with Hotel Departments
- Manage Outside Suppliers & Vendors
- Assist & Support Speakers and VIP's
- Reconcile Master Accounts / Vendor Invoices
- Room Set ups / A/V & Production Support
- Post Meeting Evaluations & Attendee Survey
Online Registration/Housing/Attendee Communications
The attendee experience is essential to assure overall meeting success and ROI. An event specific website will be created and attendees, speaker's, exhibitors and guests can view and access all website content, including event registration, sponsored activities hotel reservations, sign up for event meetings, activities online payments, make air reservations and much more. Attendee e-vites and promotional marketing to multiple databases are also available.
- User friendly website
- Registration / Housing
- Instant Confirmations
- Activities / Sponsored Events
- Online Marketing
- Database Management
- Standard & Custom Reports 24/7
- Link to Social Networks / Mobile Apps
- Custom Messaging
- Sleeping Room Block Management
Staff On-Site (SOS)
MSR has an highly experienced team of professional Meeting Managers, who can assist with on-site logistics and meeting management. Once we understand your specific needs and on-site responsibilities, we can assign one person, or an entire team, who can assume your company identity. SOS staff can assist and support your team, work and coordinate with all hotel departments, advance meeting rooms, assist speakers and VIP's, manage food & beverage events, coordinate with outside vendors, reconcile master accounts, by department, manage transportation services and more. Professional on-site staff are charged on a day rate basis, with approved per diem expenses.
Strategic Meetings Management (SMM) Consulting
SMM is not just a knee jerk reaction to the recession, but a "value & accountability" business model that is here to stay. Corporations and associations are going through significant change, including increased expectations from senior management. Demonstrating (and reporting) real meeting value and ROI is critical to short and long term success.
MSR can consult and assist with the SMM evaluation process and help create an Action Plan that addresses the meeting approval process, master meeting & event calendar, global sourcing, custom hotel contract, preferred supplier program, meeting support services and metrics to define, measure and report success. This includes advanced technology recommendations that allow 24/7 access to management & financial reports. SMM consulting services are fee based with a 10 hour minimum.
Meetings are big investments and we collaborate with our customers on a high level to maximize meeting quality, cost savings, added meeting value, risk reduction, enhanced attendee experience and ROI.